Harassment is unwelcome and offensive conduct from a boss, coworker, vendor, or customer. Such offensive conduct may be unlawful, depending on circumstances.

Good Grooming is commonly used to refer to a person’s appearance. It is made up of personal hygiene, tidy hair, appropriate dressing and includes your looks, body language, communication skills, manners etc.

People management is defined as a set of practices that encompass the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization.

Problem solving is an analytical process used to identify the possible solutions to the situation at hand. Making decisions is a part of problem solving. Problem solving is a complex process, and judgement calls – or decisions – will have to be made on the way. Decision making is a choice made by using one's judgement.

Communication skills are the abilities you use when giving and receiving different kinds of information. Communication skills involve listening, speaking, observing and empathizing. It is also helpful to understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications like email and social media.

As individuals and companies perform most transactions online, the risk of a data breach increases daily. This is why there’s a greater emphasis to examine the importance of cybersecurity in banking sector processes.

Effective and Meeting presentation means working with both the audience and the topic. ... Think about the audience's point of view and what they have in common when planning a speech. Appealing to emotions is a great way to convince and inspire action in others.

Customer service is the role of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s necessities are met.